Ninety-ninth percentile for Press Ganey scores for four consecutive years is unheard of! To the lay person, it is the equivalent of the Washington Capitals winning the Stanley Cup four years in a row. It’s virtually impossible. But Helen’s inspirational leadership of her team at the Emergency Department at the Inova Lorton Healthplex has delivered near-perfect scores from the nation’s leading provider of patient satisfaction surveys. Helen has high goals for herself, but more importantly, she helps those around her achieve high goals and give their best work every day. Helen embodies every aspect of Inova’s promise to meet the unique needs of each person we are privileged to serve — every time, every touch.